Before You Ship

Please follow the guidelines below to enable a safe and expedient repair process.

A. Decontaminate Pump

Contamination Reduction Procedure for Direct and Belt Driven Pumps

1. Flush Pump Three Times - Drain pump completely. Refill with fresh vacuum oil. Operate pump blanked off for at least 15 minutes. Repeat all steps two more times. Drain completely. Oil should come out clean, otherwise repeat until clean.

2. Clean Exterior Surfaces – Remove drippings, deposits, etc. from pump surfaces using suitable cleaning procedure.

Contamination Reduction Procedure for Dry (Oil-Free) Pumps

1. Purge Interior Surface – If pump is operable, open pump inlet to atmosphere and run for 15 minutes to eliminate condensed substances from contact surfaces. Vent to hood as necessary.

2. Clean Exterior Surfaces – Remove drippings, deposits, etc. from pump surfaces using suitable cleaning procedure.

 

B. Package the Pump

1. Box selection – Select a strong box sufficiently large to accommodate the pump with at least 3 inches on every side to spare. A second box may be used to over-pack the containing box and provide protection during shipment.

2. Immobilize the pump in the box – The pump should not be able to shift in transit. For heavier pumps, bolting to a piece of wood or a pallet can provide additional stability.

3. Insulate the pump from damage – Wedge large pieces of foam packing on all sides and top of the pump to prevent the pump from shifting and to provide protection during shipping. For smaller pumps (<25 lbs), bubble-type packings will be sufficient if pump is held immobile in properly sized box. NEVER use foam “peanuts” to pack a pump.

C. Label the Box

1. Mark the box with “This side up” and “Fragile”

2. Welch will e-mail you a Shipping Label with the RA# and ship-to address provided. Fill in your return address on the Shipping Label.

3. Display the Shipping Label provided by Welch with RA# clearly visible on box to ensure shipment acceptance and to expedite repair.