Vacuum Pump Repair

For U.S. and Canada only


Restore your pump to top performance. Let our state-of-the-art repair facility fix and refurbish your pump. We even repair many decades-old models! 


Return Process - All Returns

  • An RA number is required for all returns
  • Safety First - Ensure personnel safety throughout the Return / Repair process
  • Protect the Environment - Our facility is EPA licensed and regulated for handling and disposal of hazardous waste 

1. Fill out the "Repair Request Form"



2. Decontaminate / ship pump. Review the Decontamination Process


3. Evaluation / preparation


4. Repair / refurbish



5. Ship back / ready to use



Non-Warranty Returns and Repairs

The Customer pays for freight charges to and from Welch; freight charges to Welch must be prepaid. In addition to an RA, all paid repairs must come with a purchase order (P.O.) or a credit card number. All paid repairs come with a 90 day warranty. A nominal fee is assessed for equipment that is inspected but not repaired at the Customer’s discretion.

Warranty Returns and Repairs

Freight charges to Welch are prepaid by the Customer; Welch pays for return freight charges.

For Repair Service Inquiry:

Email: Fax: 847-677-8606 Phone: 847-676-8800

Business Hours: 8:00 a.m. to 4:30 p.m. Central Time

For Repairs outside the US and Canada, contact your nearest Gardner Denver Thomas office.

For In-house Repairs, see Resources for Owners Manuals (pump diagrams), Parts Diagrams, and Accessories.