Repair / Return Process
For U.S. and Canada only
All Returns – Warranty and Non-Warranty
An RA number is required for all returns. Product returns without an RA will be refused at the dock.
- Fill out and submit a Safety Service Form online. This form lists chemicals that could be equipment contaminants and is required for the safety of repair personnel.
- After reviewing your Safety Service Form, the Welch Repair Department will provide you with an RA number and shipping instructions.
- Decontaminate the equipment as needed and package properly. Please review the Decontamination Process. Improperly packaged equipment is the Customer’s responsibility. Insure the equipment against loss or damage. Prominently write the RA number on the outside of the packaging and again on the packing slip inside. Send the equipment to the address provided by the Repair Department. Contact the Repair Department at 847-676-8800 with any questions you may have.
Non-Warranty Returns and Repairs
The Customer pays for freight charges to and from Welch; freight charges to Welch must be prepaid. In addition to an RA, all paid repairs must come with a purchase order (P.O.) or a credit card number. All paid repairs come with a 90 day warranty. A nominal fee is assessed for equipment that is inspected but not repaired at the Customer’s discretion.
Warranty Returns and Repairs
Freight charges to Welch are prepaid by the Customer; Welch pays for return freight charges.
For Repair Service Inquiry:
Business Hours: 8:00 a.m. to 4:30 p.m. Central Time
For Repairs outside the US and Canada, contact your nearest Gardner Denver Thomas office.
For In-house Repairs, see Resources for Owners Manuals (pump diagrams), Parts Diagrams, and Accessories.